High 5 Casino
- ★ iOS - How do I clear Cache and Cookies?
- ★ Android - How do I clear Cache and Cookies?
- ★ Why can't I play or make a purchase? (Washington State)
- ★ Chrome - Loading issue, add website to Bitdefender Anti-Tracker
- ★ Chrome - Loading issue, Disable Bitdefender Anti-Tracker
- ★ Introducing PAYIQ
General Questions
- ★ How do I delete my account?
- ★ How do I find my Player ID?
- ★ How do I favorite a game? How do I view my favorite games?
- ★ I can't download the High 5 Casino app on my mobile device, why is that?
- ★ How do I check to see if my web-browser is up to date?
- ★ I'm having trouble loading my games, what can I do?
Quest Center
- ★ What information can I see in the Quest Center?
- ★ How do I activate additional challenges?
- ★ What are Linked Challenges?
- ★ What is the Quest Center?
- What does it mean when there is a green arrow on my Quest button on top of my game or casino lobby?
- How do I activate a Quest Challenge?
NetEnt Games
Leaderboard
- How do I know which games have a Leaderboard?
- How can I tell how much time is left on the Leaderboard?
- Do I have to stay logged in to collect my prize?
- What is a prize position?
- Is my account safe if my name is on the Leaderboard?
- How long will these Leaderboards run per time frame?
High 5 Vegas
- What slots are in the different rooms?
- What is the Classic Slot Room?
- How do I connect to Facebook on my mobile device?
- Where can I find the pay table for a game?
- How do I activate Auto-Spin?
- How do I turn the music/sound off in my mobile app?
Shake the Sky Casino
High 5 Slots
- Do I earn a coin prize if I earn three stars in all of the slots?
- What happens when I earn three stars?
- What Happens when I earn one star?
- How do I unlock Mystery Games?
- How do I return to the casino lobby from within a game?
- Where can I find the pay table for a game?
Club High Five
- Will my VIP status be the same in all casinos?
- How do I earn Club High Five points?
- What is a VIP Game Unlock?
- What are the different VIP Tier Perks offered with Club High Five?
- What is a VIP game?
- Where can I learn about my Club High Five Benefits?
Individual Mobile Games
- What games are part of the Individual Mobile Games Series?
- Can I open more than one slot game with these apps?
- How often can I collect my harvest?
- How do I level up?
- How do I purchase more coins?
- Can I transfer credits between one Individual Mobile Game App to another or to High 5 Casino?