My H5C mobile app keeps freezing, what should I do?

If your app freezes you may want to force quit it.  You can do this on an Apple device by double tapping the home button and swiping the app up.  For instructions on how to do this on an Android, please consult this link:

To help with freezing issues in the future, we do recommend that you stay logged into a wireless network while you are on our app. This can often help with freezing issues.

We also suggest that you make sure you have your system updated to the latest iOS or OS, and that you have the most recent build of our app installed. You can update your iOS by going into “Settings,” then “General,” then “System Updates.” For instructions on how to update your Android's OS, please consult this link:

You can update your iOS High 5 Casino app under the “Updates” tab in your app store.  For instructions on how to update your High 5 Casino app for Android, you can check out this link:

Additionally, our app may be less likely to freeze if you are not running other apps simultaneously.

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